TO ORDER

We accept all major credit cards through PayPal as well as PayPal itself. You can also call our office during business hours to make a credit card payment.

 

PRODUCT CONDITION

Please carefully read the Item Title, description and view the photos to make sure what you’re buying is the correct product you’re looking for. We try to show complete photos of the product so you can see what you’re purchasing and its condition.

If the product is in its original sealed factory packaging, we will not open it for photos and we assume there is nothing wrong with it. If you have ANY questions regarding the products condition or need additional photos, please ask prior to ordering.

We prefer 5-star happy customers! Let us help you make the correct buying decision. We’re very familiar with the products we sell and will do everything we can to assist you in making the correct purchase for your application.

 

RETURNS

All sales are final. However, we stand behind the products we sell and if something goes wrong, please contact us within three working business days of delivery and we will work with you to make it right. Any material returned to us must be in the same condition in which it was shipped. We will not accept any returned material where the product or its packaging has been opened, compromised, installed, changed, modified, altered or damaged in any way from its original condition. We take identifying photos of the product when shipped to discourage return fraud.

 

MANUFACTURERS WARRANTIES

All items are sold As-Is and no manufacturers warranties are expressed or implied. Surplus Sales Associates is a surplus dealer/liquidator and we’re not an authorized dealer/distributor for any of the products we sell. We cannot say if an item is or is not covered by any manufacturer’s warranty or technical support.

 

SHIPPING

Free Ground Shipping: Where indicated in the listing, we will ship the item FREE GROUND SHIPPING within the continental USA Lower (48) Contiguous States ONLY via the carrier of our choosing.

Hawaii, Alaska, Puerto Rico: If the items fits in a USPS Flat Rate package, we will ship it FREE where indicated in the listing.

All International and Expedited Shipping: Buyer pays for all other shipping methods and locations. All import duties, taxes, and other charges are 100% the buyer’s responsibility. 

We typically ship all orders on the next working business day after receiving full payment for the product. We cannot offer same day overnight shipping and we do not ship over weekends or holidays. If you want to use your carrier, you must contact us prior to ordering the product to make arrangements.

Freight: Please contact us for freight rates prior to purchase.

Local: We do not offer local pickups.

 

CONTACT INFORMATION

Our office/warehouse hours are from 8:00 A.M. to 5:00 P.M. Monday thru Friday, Arizona time. We’re closed evenings, weekends and all National Holidays. If you contact us or purchase anything during these times, our response time to answer your questions or to ship your product will be delayed until the next working business day.

 

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